📦 WHAT YOU GET
Inside you’ll learn: * The CALM Framework (step-by-step system for any conversation) * Exactly what to say (word-for-word examples) * How to handle pushback, defensiveness, or emotion * How to stay calm and in control under pressure * How to close conversations so things actually change
💡Transformation
After this course, you’ll be able to: * Handle difficult conversations without stress * Speak clearly and confidently * Address problems early (before they escalate) * Build respect as a leader * Improve team performance immediately
👤 WHO IT’S FOR
This is for: * New managers (0–3 years experience) * First-time team leaders * Professionals stepping into leadership roles * Anyone wanting to improve their communication skills
About the course
If you’re a new manager, you’ve probably experienced this: You know you need to address an issue… but keep putting it off You worry about saying the wrong thing Conversations feel awkward, tense, or unproductive You want to be respected—but not come across as harsh 👉 And the longer you wait, the worse things get. This course gives you a simple, repeatable system to handle any difficult conversation with confidence. No scripts to memorize. No guesswork. No overthinking. Just a clear framework you can use immediately.
Liza
I’m a leadership coach and former Australian Public Service leader with over 20 years’ experience guiding people through complex, high-pressure environments. My career spans the Australian Army, education, and senior roles within the Australian Public Service, where I spent 16 years in Child Support leading teams, navigating difficult conversations, and supporting people through emotionally charged situations. Today, I work with emerging and established leaders to build confidence, communicate with clarity, and handle difficult conversations with calm authority. I’m particularly passionate about helping new leaders step into their role with confidence—without overthinking, avoiding, or second-guessing themselves. My approach is practical, grounded, and results-focused—combining real-world leadership experience with proven frameworks that create lasting change.
Become the Manager Who Handles Difficult Conversations With Confidence
No fluff. No leadership theory overload. Just practical tools you can use immediately.
$49.00